TERMS & CONDITIONS

The following are the terms and conditions of sexshopus.com Online Service Agreement. Please read carefully.

Accessing the information on the sexshopus.com website means that you understand, accept, agree, and are bound to all the terms and conditions of this Agreement. Please leave the site now if you do not agree to these terms and conditions.

All references to sexshopus.com in this Agreement shall include the sexshopus.com website. Only individuals 18 years old and over can have access to sexshopus.com

Product Return Policies

  • Products with manufacturing defects must be reported within 30 days from receipt.
  • Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.
  • All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to us within 48 hours from the receipt of goods.
  • If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us with the reference number assigned by the carrier and we will process the claim for you.

 

Inventory information

Not all of our company’s products are stored in our warehouses. This means that a product that is listed as “In Stock” may not readily be available for shipping right away. Rarely ,there may occur also cases wherein an item is in stock when an order is placed but sold out once the order is processed. In these cases, we re-stock the product at the shortest time possible and inform you the lead time after confirming your order.

NOTE: If an item is not in stock when an order is placed, the item will automatically be shipped to the consumer at no additional cost once it is received from the manufacturer.

Customs and Import Duties Information

Some countries have additional import taxes for international packages. The company will not be liable for these charges, as we cannot predict them. These additional charges should be paid by the customer. Different countries have different customs policies. Please contact your local customs office to know what policies your country has.

You should also be aware of and comply with the rules and regulations of your country when it comes to the shipment of adult products. The company will not be held responsible if these products are confiscated by the customs service of your country.

Customer Care

Requests and concerns should be submitted via email at info@sexshopus.com. Our policy is to respond to all questions and feedback regarding our products and services as quickly as possible. There may sometimes be delays in the response times because of the fluctuating order volume but rest assured we would answer all your concerns.

PROMOTIONS TERMS AND CONDITIONS
General Information

Generally, the promotions we have include Sales,Kits, Deals, Coupons, and Discount Codes. However, there are also times when we introduce other kinds of promotions. When this happens, the new promotions will also follow these terms and conditions. Only one promotion can be used for each order. If more than one kind of promotion applies to your order, please use the one that is most effective for your purchases. All our promotions expire. All orders using the promotion should therefore be placed before the expiration date and time. Promotions used after the expiration date are not guaranteed.

PRIVACY POLICY

Information Collection and Use

All the information found on this site, even those collected from customers (reviews, comments, etc.), is solely owned by sexshopus.com. This information will not be shared, sold, or rented to others in ways other than what was disclosed in this statement.

Registration

Those who wish to register with our site will be required to provide us with a unique username, password, and an optional email. Becoming a user will allow us to contact you about the different products and services we offer.

Order

Our order forms will request the customer to give out some of his/her personal and financial information such as the name, shipping address, and credit card number. This information is essential for billing purposes and for processing problems. Rest assured, these information will not be leaked out to the public or be used for reasons other than business.

Cookies

sexshopus.com does not generally use cookies (data containing the user’s information) but may occasionally use them to collect demographic and technical information when needed.